ww55 Privacy Policy —
How We Protect Your Personal Data

ww55 ("we", "us", "our", "the Platform") is an online sports betting and casino entertainment platform serving players in Bangladesh. We understand that the privacy of your personal information is of the utmost importance, and we take our obligations as a data handler seriously.

This Privacy Policy sets out in full detail the categories of personal data we collect about you, the purposes for which that data is processed, the legal bases on which we rely to process it, the circumstances in which it may be shared with third parties, the period for which it is retained, the security measures we employ to protect it, and the rights you hold in relation to that data.

This policy applies to all personal data collected through the ww55 website, mobile-optimised platform, and any communications you initiate with the ww55 support team via email, live chat, or other channels. It does not apply to the practices of third-party services, payment providers, or game studios whose services are accessible through or linked from the ww55 platform — those entities maintain their own privacy policies which we encourage you to review independently.

ww55 collects the following categories of personal data from players and platform visitors. The specific data collected about any individual depends on how they interact with the platform:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If such information is incidentally disclosed in a support communication, it will not be recorded or processed beyond what is strictly necessary to handle your query.

ww55 collects personal data through the following channels and mechanisms:

• Direct submission: Data you actively provide during account registration, identity verification, payment processing, bonus claims, support requests, and feedback submissions.
• Automated collection: Data collected automatically as you interact with the platform, including IP address, device identifiers, session timestamps, page navigation sequences, and game activity logs generated by platform software and server infrastructure.
• Cookies and similar technologies: Small data files placed on your device when you access the ww55 platform. Cookies enable session management, user preference storage, and aggregate usage analytics. See Section 7 for full details of our cookie practices.
• Payment partners: Confirmation data received from payment processing partners (bKash, Nagad, Rocket, Upay, and supported banks) when you complete a deposit or withdrawal. We receive transaction reference numbers and status confirmations, but do not receive your full mobile banking credentials or account passwords from these partners.
• Identity verification services: Where we use a third-party KYC (Know Your Customer) verification provider to authenticate your identity documents, that provider may share a verification outcome and relevant identity data points with ww55 for the purpose of completing your account verification.

ww55 processes personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and manage your account settings and preferences.
• Service delivery: To enable you to place bets, play casino games, participate in promotions, access bonus offers, and use all features of the ww55 platform.
• Payment processing: To process deposits and withdrawals via your chosen payment method, verify the ownership of payment accounts, and maintain accurate financial records of all transactions.
• Customer support: To respond to your queries, complaints, and support requests via live chat and email, and to maintain a record of our communications for quality assurance and dispute resolution purposes.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, enforce deposit limits, loss limits, and self-exclusion requests, and to contact you with responsible gaming information where our systems identify behaviour patterns that warrant attention.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited conduct, and to protect the security and integrity of the platform.
• Legal and regulatory compliance: To meet applicable legal obligations, including record-keeping requirements, and to cooperate with lawful requests from governmental or regulatory authorities.
• Platform improvement: To analyse aggregate usage patterns and game performance data in order to improve the platform's features, performance, game selection, and overall user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via email or in-platform notification, where you have consented to receive such communications. You may withdraw this consent at any time by updating your communication preferences in your account dashboard or by contacting the support team.

ww55 processes your personal data on one or more of the following legal bases depending on the nature and purpose of the processing activity:

• Contractual necessity: Processing required to perform the contract between ww55 and you as a registered player — including account setup, bet settlement, payment processing, and support communications.
• Legal obligation: Processing required to comply with applicable legal requirements, including financial record-keeping, identity verification obligations, and cooperation with lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of ww55's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided that those interests are not overridden by your privacy rights in the circumstances.
• Consent: Processing based on your freely given, specific, informed consent — principally for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ww55 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data may be shared with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals. These providers receive only the transaction data necessary to complete the payment.
• Identity verification providers: Third-party KYC services engaged by ww55 to verify the identity documents submitted during account verification. These providers process your identity data under strict data processing agreements with ww55.
• Game and content providers: Software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi whose games are hosted on the ww55 platform. Game session data is shared with the relevant studio to operate the game. These studios operate under their own privacy practices.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers engaged to operate and protect the ww55 platform. These providers process data only as instructed by ww55 and are bound by confidentiality and data protection obligations.
• Legal and regulatory authorities: Government agencies, law enforcement, courts, or regulatory bodies where ww55 is required by law to disclose information or where disclosure is necessary to protect the rights, property, or safety of ww55 or its users.
• Professional advisers: Lawyers, auditors, and consultants engaged by ww55 who require access to certain data in the course of providing professional services, subject to confidentiality obligations.

ww55 uses cookies and similar tracking technologies to operate the platform and understand how it is used. The following categories of cookies are employed:

• Strictly necessary cookies: Essential for the platform to function. These cookies manage your login session, maintain your account state across pages, remember your language and display preferences, and enable secure transactions. They cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect anonymised, aggregate data about how players navigate and use the platform — such as which pages are visited most frequently, how long sessions last, and where players encounter errors. This data helps ww55 improve the platform. Individual players are not identified through analytics data.
• Functional cookies: Used to remember choices you have made on the platform, such as your preferred game lobby view, notification settings, or responsible gaming configuration, so you do not need to reset these each session.
• Security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and suspicious login patterns.

ww55 does not use third-party advertising cookies or tracking pixels that build profiles of your behaviour across other websites for advertising retargeting purposes.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use the ww55 platform.

ww55 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory requirements that mandate longer retention periods. The following general retention principles apply:

• Active account data: Personal data associated with an active ww55 account is retained for the duration of the account's active status and for a minimum period of five (5) years following account closure, to satisfy financial record-keeping and compliance obligations.
• KYC and verification documents: Copies of identity documents and verification records are retained for a minimum of five (5) years from the date of submission, in accordance with financial crime prevention obligations.
• Transaction records: Complete records of all deposits, withdrawals, bets, and bonus transactions are retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Records of customer support interactions are retained for a minimum of three (3) years from the date of the interaction.
• Marketing consent records: Records of marketing consent and withdrawal of consent are retained for the duration of the relevant marketing relationship and for a period thereafter sufficient to demonstrate compliance.
• Technical and usage logs: Server logs and technical usage data are retained for a rolling period of up to twelve (12) months for security monitoring and platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual.

ww55 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the ww55 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. The platform enforces HTTPS on all connections.
• Encryption at rest: Sensitive personal data and financial information stored within ww55 systems is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within ww55's internal systems is restricted on a strict need-to-know basis. Staff with authorised access are required to authenticate using multi-factor authentication and are bound by confidentiality obligations.
• Fraud and intrusion detection: ww55 operates automated security monitoring systems that detect and alert on suspicious access patterns, potential data exfiltration, and anomalous account activity in real time.
• Regular security reviews: The platform and its supporting infrastructure undergo periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Data breach response: ww55 maintains a documented data breach response procedure. In the event of a security incident that affects your personal data, we will assess the nature and scope of the incident and take prompt steps to contain it. Where required, affected users will be notified.

As a registered player and data subject, you hold the following rights in relation to the personal data that ww55 holds about you. To exercise any of these rights, please contact the ww55 support team using the details in Section 14:

• Right of access: You have the right to request a copy of the personal data ww55 holds about you, together with information about how it is processed. We will respond to access requests within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Many details can be updated directly through your account dashboard.
• Right to erasure: You may request that ww55 delete personal data we hold about you. This right is subject to limitations where retention is required by law (e.g., financial records) or where the data is necessary for the establishment, exercise, or defence of legal claims.
• Right to restrict processing: In certain circumstances you may request that we restrict the processing of your data while a query or complaint is being investigated, without requiring deletion.
• Right to data portability: You have the right to receive a copy of personal data you have provided to ww55 in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on ww55's legitimate interests. You may also withdraw consent to marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

ww55 will respond to all data rights requests within a reasonable period. We may ask you to verify your identity before processing a request to ensure that we do not disclose personal data to an unauthorised individual.

The ww55 platform integrates with a number of third-party service providers to deliver certain features. These include payment processors, identity verification services, game content providers, and platform analytics tools. While ww55 exercises care in selecting and contracting with these providers, each operates under its own privacy policy and data practices.

ww55 is not responsible for the privacy practices of third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, or of payment partners such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard. We encourage you to review the privacy notices published by these organisations, particularly in relation to game session data and payment transaction data.

The ww55 platform does not include links to external websites for advertising or affiliate purposes. Any navigation links on the platform point exclusively to internal pages of the ww55 site. Therefore, the risk of inadvertently following a link to a third-party site with different privacy standards is minimised.

ww55 is strictly an adult platform. No person under the age of 21 years is permitted to register an account, deposit funds, place bets, or participate in any gaming activity on the platform. ww55 does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the payment source where reasonably practicable.

Parents and guardians who are concerned that a minor in their household has accessed the ww55 platform are encouraged to contact the support team immediately. ww55 cooperates fully with parental requests and will take appropriate action to restrict access and remove any data associated with underage use.

ww55 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is always displayed at the top of this page.

Where material changes are made — for example, changes that expand the categories of data we collect, alter the purposes for which data is used, or introduce new categories of third-party sharing — ww55 will make reasonable efforts to notify registered players via in-platform notification or by email to the registered account address prior to the change taking effect.

Where changes are minor or administrative in nature (such as corrections to typographical errors or reorganisation of sections for clarity), no advance notice will be given, but the revised version will be published on this page with an updated revision date.

Your continued use of the ww55 platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment to this policy, you may contact the support team to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ww55 holds about you, please contact the ww55 support team. The email address below is provided as plain text and is not a clickable link:

• Privacy Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the platform interface.
• Response Time: Email privacy queries are typically responded to within 48 hours. Complex data rights requests (e.g., data access or deletion) may take up to 14 days to fulfil.

For information about responsible gaming and the tools available to manage your play, please visit the Responsible Gaming page. For the full terms governing your use of the platform, please review the Terms & Conditions. For answers to common questions, visit the FAQ page.